UPCOMING WEBINARS

Service Design Principles

Service Design Principles

Margot Laurent

Apr 15, 2026

man in blue and white plaid button up shirt holding black and brown corded microphone

Service Design Principles

Margot Laurent

Apr 15, 2026

man in blue and white plaid button up shirt holding black and brown corded microphone

Design complete services that delight customers at every touchpoint. This covers customer journey mapping, touchpoint design, and service ecosystems. Margot Laurent applies service design thinking to physical and digital products and creates holistic experiences. She discusses mapping customer journeys, identifying key moments of truth, designing services that work across channels, and measuring service quality through customer satisfaction.

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FAQ

FAQ

WHAT IS WEBINARS INC.?
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A platform for live and recorded sessions on frontend, design, and product. Practitioners sharing what works, no panels, no pitches.

ARE THE WEBINARS FREE?
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Yes. All upcoming sessions are free to attend. Recorded sessions are available on-demand to registered members.

HOW DO I REGISTER?
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Pick a session from the upcoming webinars page, click sign up, and submit the registration form. You'll receive an access link by email before the session starts.

DO I NEED TO CREATE AN ACCOUNT?
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No account required. Each session has its own registration. The email you submit gets the access link, calendar invite, and a recording afterwards.

HOW DO I BECOME A SPEAKER?
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We accept proposals from working practitioners. Email your topic and a short bio to hello@webinars.com. We respond within a week.

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